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Return to shopFrequently Asked Questions (FAQs)
General Information
We are located in Ntinda, Kampala, Uganda. You can visit our physical store or shop online through our website.
Yes, Harvey Accessories exclusively offers accessories designed for women, including jewelry, handbags, bridal items, hair accessories, and shoes.
Orders & Payments
We accept Mobile Money (MTN & Airtel), bank transfers, and cash on delivery (for Kampala orders). Online card payments are coming soon.
Yes, you can check out as a guest. However, creating an account allows you to track your orders and receive exclusive offers.
Delivery and Returns
Yes, we offer same-day delivery within Kampala and surrounding areas. For upcountry or international orders, delivery timelines may vary.
Delivery within Kampala starts at UGX 5,000. Fees for other locations will be calculated at checkout based on your address.
Yes, items can be returned or exchanged within 3 days of purchase, provided they are unused, in original condition, and with tags intact. Bridal items and earrings are non-returnable for hygiene reasons.
Simply contact us via WhatsApp or call with your order number. We’ll guide you through the return or exchange process.